Director, Quality Management

The Quality Management Director develops, establishes and maintains an effective continuous quality management program for InVision Human Services and its subsidiary companies including InVision Customized Services (ICS), InVision Integrated Behavioral Health (IBH), and InVision Foundation (IF). The Quality Management Director establishes the philosophy for the quality function and promotes service excellence through the review and establishment of systems, standards and business practices. This position educates and trains employees at various levels regarding their roles and responsibilities for the quality management program. This position has direct contact with corporate officers for the purpose of quality plan development, reporting, data analysis, and corrective action initiatives.
Develops and cultivates a philosophy for the company's corporate quality function; establishes quality standards for IHS and its subsidiaries; and manages the day to day operations of the quality management program
Works collaboratively with department and organizational leaders in the development, implementation, and monitoring of continuous quality improvement (CQI) plans for IHS and its subsidiaries
Develops, maintains and revises relevant policies and procedures for the general operation of the company's continuous quality improvement initiative
Develops data collection methods, extracts and analyzes data as required
Provides reports to and keeps senior management informed of the operation and progress of quality efforts, issues, and trends.
Develops and oversees the implementation of corrective action plans as it relates to the company's CQI
Acts as an independent review and evaluation body to ensure that quality issues and concerns within the organization are appropriately evaluated, investigated and resolved
Evaluates the organization, its systems and processes to ensure consistency and maximum effectiveness
Ensures quality audits, analyzes results and makes adjustments for improvement
Ensures satisfaction surveys of various stakeholders, analyzes results and makes adjustments for system and process improvement to increase and maintain the overall satisfaction of internal and external parties
Ensures compliance with quality standards established by federal, state and local regulations effecting the operations of IHS and its subsidiaries, including where applicable, DPW, ODP, OMHSAS, CCBH, VBH, relevant insurance companies, etc
Training on the CQI process, plans, tools and responsibilities for participants at varying levels of the organization
Participates on various committees within IHS or its subsidiaries as needed
Remains informed and up to date on current trends, regulations and best practices in the in quality management arena
If applicable, oversees the formal accreditation process for IHS and its subsidiaries as well as the entities' ongoing adherence to accreditation standards Reviews financial documents and processes relating to payroll, expense forms and petty cash to ensure the alignment with, and integrity of standard business practices.
Reports immediately any discrepancies related to the use of personal or company funds.
Acts at all times in congruence with the mission of InVision Human Services; is committed to the well-being of the people supported and staff; is actively engaged in seeking out ways to improve the quality and effectiveness of services, consistent with established values and strategic objectives.
Creates and maintains effective interpersonal working relationships and functions as a member of the leadership team of InVision Human Services.
RequirementsThe position requires a Bachelor's degree from a four-year college or university and a minimum of seven (7) years of related experience in quality management, or, a Master's degree with a minimum of four (4) years of related experience. Experience in health and human services is strongly preferred.
Other Requirements:
Ability to write reports, business correspondence, and procedure manuals.
Customer oriented (internal and external) with exceptional interpersonal, communication, and leadership skills.
Ability to respond to common inquiries or complaints from clients, families, regulatory agencies, and the community.
Ability to effectively present information to senior management, public groups, and/or Boards of Directors.
Ability to work with mathematical concepts such as probability and statistical inference
Ability to analyze complex funding and budgetary relationships.
Logical thinking and analytical skills required
InVision Human Services is committed to providing equal opportunity in employment for all persons, and prohibits discrimination in employment because of race, sex, age, national origin, religion, marital status, disability, sexual orientation, or any other basis that is prohibited by federal, state, or local laws. We do not discriminate against individuals with physical or mental disabilities, disabled veterans, or veterans of the Vietnam era, and will provide equal employment opportunity for such individuals.Apply On lineSend This Job to a Friend
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